fope and spam quarantine - permission problems

Hi

How do you configure a user to access their SPAM mailbox

When I try as an administrator or non admin user I get a permission error

(i have enable access under the domain)

I have following link

http://support.microsoft.com/kb/2587698?wa=wsignin1.0

but steps d. and e. can't be done as you do not seem to be able to remove users from the default tenancyadmins group

Check and remove the Office 365 user from the Organization Management, View-Only Organization Management, or TenantAdmins_xxxxx groups in the Exchange Control Panel (ECP). To do this, follow these steps:

1. In the Office 365 portal, click Admin, and then clickManage under Exchange Online.
2. In the left navigation pane, click Roles & Auditing.
3. Open the membership of the Organization Management, View-Only Organization Management, and TenantAdmins_xxxxx groups, and then look for the account.
4. If the account exists in any of these groups, note the groups of which the account is a member. Then, click the account that has to be removed from theMemberslist.
5. Note the value of the role assignment for this account.
6. Click Remove, and then clickSave.

why is this so hard to do, Crazy !!!!!!!!!!!!!!!!!

Oh and the whole service seems to be down at the moment